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Lexia UK Limited

Terms and Conditions

Please read these terms and conditions carefully because they form the terms of the legal agreement between us in relation to your purchase of Publisher Products and Lexia Services. In particular, the Customer’s attention is drawn to the limitation of liability contained at conditions 13 and 14.

  1. Definitions and Interpretation

1.1. The definitions below apply in these terms and conditions:

Contract: means the contract between Lexia and the Customer for the supply of the Publisher Products and Lexia Services, comprising the Quotation and these term and conditions.

Customer: means the person, firm or company identified in the Quotation who purchases the Publisher Products and Lexia Services.

Customer’s Equipment: any equipment, systems, cabling or facilities provided by the Customer and which are used directly or indirectly in connection with the Publisher Products or the Lexia Services.

Data Protection Legislation: all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (SI 2003 No. 2426), the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699), the Electronic Communications Data Protection Directive (2002/58/EC) and all applicable laws and regulations relating to the processing of personal data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner, and the equivalent of any of the foregoing in any relevant jurisdiction.

Documentation means the documentation issued by Lexia to the Customer, setting out a description of the Services.

Initial Period means the duration for which each element of Lexia Services and Publisher Products is to be initially provided, as set out in the Quotation.

Lexia: means LexiaUK Limited a company incorporated in England and Wales under number 05580948 with its registered office at York House, Market Place, Leyburn, North Yorkshire, DL8 5AT.

Lexia Services: means the services to be provided by Lexia to the Customer under the Contract, as detailed in condition 4 of these terms and conditions and the Quotation, together with any other services which Lexia provides, or agrees to provide, to the Customer from time to time.

Privacy Policy: means the Publisher’s privacy policy, published at, which sets out the basis upon which Lexia and the Publisher may use personal data.

Publisher: means Lexia Learning Systems Inc of 300 Baker Avenue, Suite 320, Concord, Massachusetts 01742 or (where appropriate) its affiliated companies.

Publisher Licence Terms: means the Publisher’s standard End User Licence Agreement for the provision of the Publisher Products to customers, in force from time to time, published at or available from Lexia on request and the Privacy Policy.

Publisher Products: means the software and related hosting and support services to be supplied by Publisher pursuant to this Contract as detailed in the Quotation and the Publisher Licence Terms.

Quotation: means Lexia’s quotation or proposal to supply the Publisher Products and Lexia Services to the Customer.

Renewal Period means:

(i) in respect of each element of Lexia Products and Lexia Services, successive periods equal to the Initial Period for those Lexia Products and Services; and

(ii) in respect of LexiCare Services, means successive periods of 12 months

Term: means the term of the Contract as defined in condition 15.1.

1.2. In these terms and conditions; headings are for convenience only and shall not affect interpretation; a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality); and any obligation on a person not to do something includes, without limitation, an obligation not to agree, allow, permit or acquiesce in that thing being done.

  1. Application of Conditions

2.1. By accepting Lexia’s Quotation or by issuing a purchase order in respect of the Publisher Products and Lexia Services detailed in the Quotation, the Customer is agreeing to purchase the Publisher Products and the Lexia Services subject to these terms and conditions. The Customer’s standard terms and conditions (if any) attached to, enclosed with or referred to in any purchase order or other document issued by the Customer shall not govern the Contract.

2.2. These terms and conditions shall apply to and be incorporated into the Contract and shall prevail over any inconsistent terms or conditions contained, or referred to, in the Customer’s purchase order, confirmation of order, acceptance of the Quotation, or any other document supplied by the Customer.

2.3. Quotations are given by Lexia on the basis that no Contract shall come into existence except in accordance with condition 2.1 and 2.2 above.

2.4. The Customer acknowledges that errors can sometimes occur and as such Lexia and the Customer agree that Lexia will not be contractually bound to supply Publisher Products or Lexia Services where the Quotation contains incorrect information.

2.5. Each Quotation shall only be valid for a period of 30 days from the date of its issue.

  1. Placing Orders

3.1. The Customer acknowledges that they are responsible for ensuring that the Publisher Products and the Lexia Services are suitable for the Customer’s requirements before accepting Lexia’s Quotation.

3.2. The Customer warrants that it is entitled to accept the Quotation, and agrees that Lexia shall be entitled to accept an order from any individual who has apparent authority to place an order on behalf of an organisation.

  1. Evaluation/Trial Period

4.1. Prior to the Customer agreeing to purchase the Publisher Products, the Customer may request a trial or evaluation period from Lexia.

4.2. In the event that such a trial or evaluation is requested, Lexia shall forward this request to the Publisher, and in the event that the Publisher agrees to this request, the Customer and Lexia will enter into a Contract in respect of Publisher Products and Lexia Services to be provided in such evaluation/trial period, and the provisions of these Conditions shall apply to such evaluation/trial period.

4.3. The Customer’s use of Publisher Products during an evaluation/trial period will be governed by the following provisions of this condition 4.3, together with the terms of this Contract, and the Publisher Licence Terms:

4.3.1. the Customer shall have a non-exclusive, non-transferable right to use the Publisher Products for a period of 30 calendar days from the date of installation, or such other period as agreed between the parties in writing (“Trial Period”);

4.3.2. the Customer shall use the Publisher Products during the Trial Period for a minimum of 3 x 20-minute sessions per pupil per week (i.e. at least 60 minutes in total per pupil per week);

4.3.3. the licence to use the Publisher Products will expire automatically at the end of the Trial Period if the Customer has not at that time agreed to take a full licence;

4.3.4. the licence to use the Publisher Products during the Trial Period may be terminated by Lexia at any time, at Lexia’s sole discretion;

4.3.5. the Customer may not make any back-up or archival copies of the Publisher Products during the Trial Period;

4.3.6. on termination of the licence or expiry of the Trial Period, the Customer shall take all steps as a required by Lexia to uninstall the Publisher Products and shall (within two working days) completely delete all electronic copies of all or any part of the Publisher Products which is resident in its system or elsewhere, and shall delete or return to Lexia any items in its possession which relate to the Lexia Services;

4.3.7. Lexia will provide Lexia Services during the Trial Period pursuant to condition 6 of this Contract.

4.4. In addition to the terms governing the evaluation licence, as set out at condition 4.3 above, the Customer shall, at the request of Lexia, enter into the Publisher’s standard form of end user evaluation licence for such evaluation period, as in force from time to time.

  1. Supply of Publisher Product

5.1. By agreeing to purchase the Publisher Products in accordance with condition 2.1 above, the Customer is instructing Lexia to purchase a licence of the Publisher Product for the Term on the Customer’s behalf.

5.2. Subject to condition 5.3 below, the Customer’s licence to use the Publisher Product shall be granted by the Publisher to the Customer subject to the Publisher Licence Terms.

5.3. The Customer acknowledges and agrees that the Publisher may (in its absolute discretion) refuse to grant the Customer a licence of the Publisher Product on the proposed terms of the Quotation, in which event Lexia may terminate the Contract with immediate effect and without any liability to the Customer subject to the Customer receiving a refund of any charges already paid to Lexia for the supply of the Publisher Products and any Lexia Services not yet performed.

5.4. The Customer agrees to comply with and procure that its employees, officers, representatives, advisers, agents or subcontractors comply with the Publisher Licence Terms and shall indemnify Lexia against any and all claims, actions, proceedings, expenses, damages and liabilities (including without limitation any legal fees reasonably incurred by Lexia) which Lexia may incur or suffer as a consequence of any breach of the Customer’s obligations under this condition 5.4.

5.5. Lexia shall use reasonable endeavours to meet any requested timeframes for obtaining the Publisher Products which are specified in the Quotation. However, the Customer recognises that the timeframe for delivery is wholly dependent on the Publisher, and as such any such dates shall be estimates only and time shall not be of the essence for obtaining the Publisher Products.

  1. Supply of Lexia Services

6.1. Lexia shall use reasonable endeavours to provide the Lexia Services to the Customer, in accordance (in all material respects) with the Quotation. Unless otherwise agreed in writing, the Lexia Services may comprise and be limited to the following:

6.1.1. Web-based training – Lexia shall provide the Customer with its web-based training package in relation to the use of the Publisher Product, in such form as Lexia shall determine from time to time.

6.1.2. Evaluation – In circumstances where the Customer has obtained a trial/evaluation of the Publisher Products, Lexia shall assist the Customer in reviewing the solution and in advising as to the suitability of the Publisher Products for the Customer.

6.1.3. Reports – Lexia may from time to time, and at its sole discretion, provide the Customer with reports and/or other services in relation to the Publisher Product in terms of analysis of the performance data from the Customer’s use of the Publisher’s Products against recognised UK educational targets/criteria. Such reports and/or other services may be provided on such terms as Lexia shall determine and may be withdrawn by Lexia at any time without prior notice.

6.1.4. Technical Support – Lexia shall provide the Customer with a reasonable level of technical support in relation to their use of the Publisher Products.

6.1.5. LexiCare® Support – where agreed in the Quotation, Lexia shall provide additional LexiCare® support to the Customer, the content of such support being in line with the category of such support purchased by the Customer, as outlined in the Documentation.

6.2. Lexia may by agreement with the Customer provide additional services which may include (without limitation) training and/ or assistance with implementing upgrades and new releases to the Publisher Product. Unless otherwise agreed in writing any such additional services shall be supplied in accordance with Lexia’s standard scale of charges for such services for the time being in force.

6.3. Where the Customer has declined to use any implementation or training services offered or recommended by Lexia, then Lexia shall not be obliged to provide support in respect of any related issues as part of the provision of Lexia Services, or otherwise.

6.4. Lexia shall use reasonable endeavours to meet any performance dates specified in the Quotation or otherwise agreed between the parties, but any such dates shall be estimates only and time shall not be of the essence for performance of the Lexia Services.

6.5. Lexia may change the Lexia Services, provided that such changes do not materially affect the nature, scope of, or the charges for the Lexia Services, save where such changes are made in accordance with condition 6.1.3. Where practicable Lexia shall provide the Customer with advance written notice of any such changes.

6.6. Lexia shall not be required to provide the Lexia Services for any version of the Publisher Products which is no longer supported by the Publisher for whatever reason.

6.7. For the avoidance of doubt, all technical support and any other support not provided by Lexia should be obtained by the Customer from the Publisher, pursuant to the terms of the Publisher’s Licence.

  1. Customer’s Obligations

7.1. The Customer shall:

7.1.1. co-operate with Lexia in all matters relating to the Lexia Services and provide Lexia, its agents, subcontractors, consultants and employees, in a timely manner and at no charge, with access to the Customer’s premises, office accommodation, data, and other facilities as reasonably required by Lexia;

7.1.2. promptly provide Lexia with any information which is required to enable Lexia to order the Publisher Product from the Publisher;

7.1.3. provide to Lexia, in a timely manner, such materials, documentation and other information as Lexia may require and ensure that the same are accurate in all material respects;

7.1.4. be responsible (at its own cost) for preparing and maintaining the relevant premises for the supply of the Lexia Services and inform Lexia of all health and safety rules and regulations and any other reasonable security requirements that apply at any of the Customer’s premises;

7.1.5. ensure that all Customer’s Equipment is in good working order and suitable for use in connection with the Publisher Products and Lexia Services and conforms to all relevant standards or requirements imposed by law or recommended by Publisher or Lexia;

7.1.6. obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the use of the Publisher Products and Lexia Services.

7.2. If Lexia’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, Lexia shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.

7.3. The Customer shall be liable to pay to Lexia, on-demand, all reasonable costs, charges or losses sustained or incurred by Lexia arising directly or indirectly from the Customer’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract, subject to Lexia confirming such costs, charges and losses to the Customer in writing.

  1. Charges and Payment

8.1. In consideration of the provision of the Publisher Products and Lexia Services by Lexia, the Customer shall pay the charges detailed in the Quotation or otherwise agreed in writing between the parties.

8.2. Unless Lexia has agreed to charge for its expenses on a fixed price basis (as specified in the Quotation) the Customer agrees to pay the reasonable travel and other expenses (including but not limited to hotel and accommodation expenses) of Lexia’s personnel if they are required to attend at the Customer’s premises or any other location, to provide the Lexia Services.

8.3. All charges quoted to the Customer shall be exclusive of VAT, which Lexia shall add to its invoices at the appropriate rate.

8.4. The Customer shall pay each invoice submitted to it by Lexia, in full and in cleared funds (and where agreed by us by way of credit or debit card payments), within 30 days of the date of invoice, to a bank account nominated in writing by Lexia. We may agree in writing to take payments from you via a direct debit mandate created by you in our favour, in which case you hereby authorise us to take payment via direct debit in the amount of the charges due with effect from the date of our invoice.

8.5. Without prejudice to any other right or remedy that it may have, if the Customer fails to pay any sum due to Lexia (whether under this Contract or under any other agreement concluded between the parties) on the due date, Lexia shall be entitled to charge interest on such sum from the due date for payment at the annual rate of 5% above the base lending rate from time to time of Barclays Bank Plc (accruing on a daily basis), and/or Lexia or the Publisher may suspend access to the Publisher Product or provision of the Lexia Services (in either case) until payment has been made in full. Time for payment shall be of the essence of the Contract.

8.6. This condition 8 is without prejudice to any right to claim for interest under the law (including without limitation under the Late Payment of Commercial Debts (Interest) Act 1998). Lexia may, without prejudice to any other rights it may have, set off any liability of the Customer to Lexia against any liability of Lexia to the Customer.

8.7. The provisions of condition 16 shall apply in respect of the charges, in the event of Termination of this Contract.

  1. Variations/ Upgrades and Updates

9.1. From time to time, the Publisher may release updates and upgrades for the Publisher Products. The terms on which any such updates and upgrades may be provided and the additional costs of such updates and upgrades shall be determined by Lexia and the Publisher from time to time

9.2. Should the Customer request any change to this Contract, including but not limited to, the implementation of an upgrade or update, a change in the number of, or duration of licences of the Publisher Products, to a change in the method or process for payment, then Lexia shall be entitled to levy an administration charge for any such request, the amount of such charge being at Lexia’s sole discretion.

  1. Intellectual Property Rights

10.1. The Customer acknowledges and agrees that all copyright and other intellectual property rights in the Publisher Products are owned by the Publisher (or its licensors) and the Customer shall not by virtue of this Contract gain any right title or interest therein except (subject to condition 5.3) the rights granted to it by the Publisher under the Publisher Licence Terms.

10.2. As between the Customer and Lexia, all copyright, intellectual property rights and other rights in any other documents, specifications, software or materials developed by Lexia in the course of providing the Lexia Services shall be owned by Lexia. Lexia grants the Customer a non-exclusive licence to use such rights to such extent as is necessary to enable the Customer to make reasonable use of the Lexia Services during the Term.

  1. Customer Data

11.1. Both the Publisher and Lexia may from time to time process the Customer’s personal data, and the personal data of individuals within the Publisher Products and the Account.

11.2. Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause is in addition to and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation

11.3. Information provided by the Customer directly to the Publisher (including via the Account). The Customer acknowledges and agrees that to the extent that they provide data and information to the Publisher, whether via the Account or otherwise, the provision of such data shall be subject to the Privacy Policy, and Lexia is not responsible for and shall have no liability in relation to the transfer of data between the Customer and the Publisher. By agreeing to the Publisher Terms and the Privacy Policy and purchasing the Publisher Products, the Customer agrees to these terms.

Information provided by Lexia to the Publisher. At any time during the term of the Contract, and in order to provide the Publisher Products and/or Lexia Services, Lexia and its sub-contractors, agents and employees may provide the Publisher with data and information in relation to the Customer, including but not limited to information which is required in order to process an order. Where Lexia transfers personal data outside of the EEA, to the Publisher, it will at all times comply with the Privacy Policy, and ensure that appropriate measures and controls are in place to protect that information in accordance with Data Protection Legislation, and in particular Chapter V of the GDPR.

11.4. Information provided by the Customer to Lexia. Lexia may access and process personal data on behalf of the Customer (as the customer’s Processor) and information on the Customer’s online account hosted by the Publisher (“the Account”). Further information about the processing is set out in the table below. The processing of such personal data shall be subject to the Lexia privacy policy, available at:

Subject matter and duration of processing


Staff members of the Customer and pupils of the Customer to enable Lexia to deliver the Lexia Services.


Current Customers: Personal data of staff and pupils of a Customer is kept throughout the life-cycle of an active contract to assist with delivery of the Lexia Services; and

Customers who held a contract with us but decided not to renew: This personal data will be kept for a minimum of 6 years from the end of the last company financial year for Lexia which that contract relates to.

"The majority of pupils using PowerUp are making more than expected progress in their reading ages and are becoming more confident readers."

Bernadette Brown, Teacher

Seaham High School