Our customer care approach
We know that implementing new programmes in schools can feel daunting. That’s why we’ve built our service on three principles; listening, guiding and supporting.
Our dedicated team, many of whom are former educators, understand the challenges you face and are always on hand with practical solutions and award-winning customer care.
Listening
We begin by taking time to understand your school’s unique needs and goals.
Through initial consultations and ongoing communication, we ensure that our literacy programmes align with your objectives.
Guiding
Our experienced customer care team, many of whom have taught in primary, secondary and SEND settings, provide tailored training and resources to empower your staff. We offer bespoke virtual sessions, demos and implementation plans to ensure an efficient and seamless programme delivery.
Supporting
We’re there every step of the way and our commitment to you doesn’t end after onboarding. We provide unlimited ongoing assistance through annual support sessions and regular check-ins. If extra support is needed such as where new staff members need training, we’ll provide this at no additional cost.
Meet the team
Our team includes former educators from both primary and secondary settings, who bring firsthand classroom experience to our support services.
Chris Oram
Implementation Team Manager
Michael McDonald
Implementation and Support Adviser
Ellie Wilson
Implementation and Support Adviser
Lucy Hand
Implementation and Support Adviser
What our customers say...
“If you can imagine all the initiatives, resources and programmes that are out there where companies try to put the hard sell on us and then have very little after sales support, Lexia blow them out of the water. Their manner and genuine support mean a lot to us.”
Implementation training and support
We provide bespoke training and unlimited implementation support to help schools get the most from our literacy programmes. These sessions cover the student experience, MyLexia™ administrative and reporting platform and strategies for targeted literacy interventions.
For full details on our step-by-step implementation process that aligns with EEF’s A School’s Guide to Implementation, visit our dedicated page:
