Customer Success Executive (Education)
Office based. Full-time (Gateshead).
£26,728 basic salary (OTE £29,887) plus incentive scheme, comprehensive benefits package and up to 37 days’ holiday including bank holidays.
Who we are
LexiaUK Ltd. is a leading education software company dedicated to helping schools improve literacy outcomes for children. Due to continued growth, we are looking for an enthusiastic Customer Success Executive to help schools successfully implement our programmes, maximise engagement and achieve the best possible results from their investment.
Who we are looking for
This role is ideal for somebody who enjoys working with people, building long-term relationships and helping schools achieve success. You’ll take pride in delivering outstanding service and making a measurable difference to schools and pupils across the UK. Based in our Gateshead office, you’ll work directly with schools to deliver engaging online training, provide ongoing support and help schools get the very best from our literacy programmes. Full training will be provided. This is not a technical support role. Instead, you’ll focus on onboarding new schools, supporting successful implementation, increasing programme usage and developing strong relationships with schools.
Benefits include:
In return, we offer:
- Competitive salary with incentive opportunities
- Company pension scheme
- Perkbox employee benefits platform
- Health Shield healthcare benefits
- Up to 37 days’ holiday including bank holidays
- Modern office environment with stunning views across Tyneside
- Excellent transport links and nearby amenities
- Full training and ongoing professional development
Duties / Responsibilities
- Deliver exceptional customer service while achieving targets for customer training and review sessions
- Proactively support schools to maximise engagement and increase usage of our literacy programmes
- Provide online support and training to schools (largely primary and secondary schools)
- Offer telephone and email support
- Arrange and schedule customer training and review appointments
- Host webinars
- Identify opportunities for schools to further benefit from our programmes and refer them to our sales team
- Maintain accurate records within our Customer Relationship Management (CRM) System
- Contribute to training and support materials development
- Provide timely feedback to your line manager
Essential Skills & Experience:
- Excellent communication skills (written and verbal)
- Excellent presentation skills
- GCSE Grade C/4 or above in English and Maths (or equivalent)
- Required to take holidays out of school term time
- Pass a DBS check due to working with school data and potential on-site visits
Desirable Skills & Experience:
- Training experience and/or teaching/classroom experience
- Knowledge and experience in how children learn to read
- Experience with web conference presentations/training
- Own car and hold a full driving licence as on occasion you may be required to work offsite
Why join LexiaUK?
This is an exciting opportunity to join a growing organisation that us making a real difference in education. You’ll work with schools across the UK, help improve literacy outcomes for pupils and become part of a supportive team that values excellent customer service, personal development and long-term success.
To Apply:
Please send your CV with a covering letter to recruitment@lexiauk.co.uk